Customer Service


ORDERING & PAYMENT

We ask that you review your order carefully, as it cannot be modified once it has been submitted.  You will receive an order confirmation number once you have submitted the order, as well as an email confirmation of the order with the total amount.

We accept the following methods of payment : Visa, Mastercard, American Express, JCB & Discover. 

Items will be charged to your selected method of payment when you have submitted the order. Please note that we will be unable to process your order if we do not obtain authorization from your credit card company.

We are required to charge Sales Tax in the State of California, where My Father's Castle maintains a physical presence.

 

SHIPPING

Please refer to the product pages for specific delivery. Almost all our product is made to order and takes approximately 7-10 business days, in the case of tabletop product 10-15 days for delivery. We will always do our best to expedite our product to you and if every there is a delay you will be informed immediately of the approximate shipment date.

We ship to all US territories, as well as overseas.

For the mainland US, we offer USPS First Class Priority Mail delivery (2-5 business days).  If you require any express delivery, please let us know via the Contact Us link. Shipping charges are based on total weight of the package for which you will be responsible. 

We offer USPS First Class International Mail, (6-10 business days). If you require the order to be expedited, please contact us either by phone at 310-486-3101 or by email at Myfatherscastle@gmail.com. You will be responsible for all shipping charges, unless we are offering promotional free shipping.

Please note that for countries outside the US, duties, taxes and carrier brokerage fees are strictly enforced and are not included in the order amount at checkout. These will be assessed upon delivery by the delivery carrier and must be paid by the order recipient.

 

RETURNS & EXCHANGES

Our policy is contacting and informing us within 3 days after delivery, and our receiving the returned item within 7 business days of delivery.   If 3 days have gone by after delivery and you have not notified us by phone (310-486-3101) or email (Myfatherscastle@gmail.com), unfortunately we can’t offer you a refund or exchange.

Please note that our fabric is non-returnable as we do supply free swatches.

To be eligible for a return, your item must be unused and in the same condition that you received it.  Please contact us to obtain via email or phone for an RA# (Return Authorization #). Without an RA# a return will not possible.

To complete your return, we require a receipt or proof of purchase.

Refunds will not be issued if :
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If you have not contacted us within the 3 days after delivery period, and shipped the item to us within 7 business days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at the above phone no. or email address.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our Contact Page and send your item to: My Father's Castle, 1923 La Mesa Drive, Santa Monica, California 90402 USA. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: 1923 La Mesa Drive, Santa Monica, California CA 90402 USA. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item for return, please use a trackable  and insured shipping service to ensure that we will receive your returned item.

 

HAND MADE & HAND DYED GOODS

Colors may vary due to the process of hand dyed and hand painted materials.  While we strive to match colors in our website images, web imagery may not reflect exact pigment of our product.